Contact us

Defined Benefit policyholders

If you’re a pensioner or deferred pensioner with a Defined Benefit policy, please get in touch with our UK contact centre.

Lifetime Mortgage Enquiries

If you are enquiring about a lifetime mortgage, please call 0800 015 0993 (9am to 5pm Monday to Friday).

Trustees and advisers

If you are a trustee policyholder and have an enquiry about the monthly payment to your scheme, please email us at

For trustees or advisers who would like more information about our proposition, we’re here to help. Please speak to any member of our business development team or email us at

Our registered address

Enterprise House,
Bancroft Road,