Contact us

Defined Benefit policyholders

If you’re a pensioner or deferred pensioner with a Defined Benefit policy, please get in touch with our policyholder helpline.  

Lifetime Mortgage Enquiries

If you are enquiring about a lifetime mortgage, please call 0800 015 0993 (9am to 5pm Monday to Friday).

Trustees and advisers

If you are a trustee policyholder and have an enquiry about the monthly payment to your scheme, please call 01737 233 059.

For trustees or advisers who would like more information about our proposition, we’re here to help. Please call us on 01737 233 307 (9am to 5pm Monday to Friday) or email us at


Our registered address

Enterprise House,
Bancroft Road,