We know talking to real people matters. If you have questions about your policy with Just, our dedicated customer services team is here for you.
It's helpful if you have your policy number and National Insurance number handy when you call and include it in any written communication with us.
Find your contact
To find the correct contact details for your pension scheme (or employer if that's easier for you) please enter the name into the search bar below:
Not sure of your pension scheme (or employer) name?
If you don't know your pension scheme name please contact the Just team at our partner, Aptia (formerly Mercer), on:
☎ 0800 316 6765
Making a complaint
We always put our members first, and try to give you the help and support you need, wherever you are on your retirement journey. But things can go wrong from time to time. If you have a complaint, the first step is for us to understand the problem.
Please have your policy number and National Insurance number handy when you contact us. You can get in touch using the phone, email or postal details above.
If you aren’t happy with our response, you can complain to the Financial Ombudsman Service on 0800 023 4567 / 0300 123 9123 or by post at:
Exchange Tower
London
E14 9SR
Making a complaint to the Financial Ombudsman Service won't affect your legal rights.
