We are currently carrying out some customer research to improve our products and services. If you have been contacted by a third party and have any concerns about the validity of the contact, please rest assured that this is part of our authorised research efforts. Your feedback is valuable to us, and we appreciate your participation.
We appreciate you may have some questions about this research you can find check out our frequently asked questions below.
If you would like to speak to someone directly our teams will be more than happy to give you more information.
You can contact them on 01737 233297 (phone lines are open from 8:30am to 5:30pm, Monday to Friday excluding bank holidays).
FAQs
We are working with a trusted third-party research company called Ronin International to conduct this study. Participants are chosen randomly to ensure we get a representative view of our customer base.
Your data will be anonymised, meaning your responses can not be linked back to you. We have carried out thorough checks on the research company we’re using and selected them due to their commitment to security and quality. Your privacy is our top priority.
We believe this is necessary because it helps us continually improve our products and services. Participation in this research is completely voluntary. If you choose not to participate, there will be no impact on your relationship with us or the services you receive.
The survey process is designed to be brief and should take only a few minutes of your time.
While we greatly appreciate your participation, there is no compensation or incentives offered for this research.
The questions will focus on understanding your support needs and experiences with our products and services to help us improve.
The insights gained from this research will help us better understand our customers’ needs and continuously strive to enhance our products and services.
Absolutely! We welcome your feedback and questions at any time. Please feel free to reach out to our customer support team.
If you have any concerns or need more information, please contact our customer support team, who will be happy to assist you.