We're here to help

If you'd like to get in touch by email or phone, please choose from the options below to see our contact details. Alternatively you can complete our enquiry form.

We have a number of teams ready to look after you depending on the product you hold with us, check your policy document as this will help to guide you to the right team to support you.

For help and suport with: Contact details

Lifetime Mortgages
Care Plans
Income Drawdown
Investments or Insurance

Please contact the Just administration team:

01737 233297

✉ support@wearejust.co.uk

For help and support with: Contact details

Defined Benefit (Final Salary) pension

Your policy document contains your policy number and this will be different according to the pension scheme you are in:

Does your policy number start with a C?
No / I don't know

Please contact the Just team at our partner, Mercer on:

0800 316 6765

✉ just@mercer.com


Does your policy number start with a C?

Please contact the Just team at our partner, Capita on:

0808 175 6412

✉ wearejust@capita.co.uk

Product Contact details


☎ 0345 120 2837

✉ wearejust@capita.com

Lifetime Mortgages

☎ 0333 043 7040

✉ support@wearejust.co.uk


☎ 0345 120 2837

✉ wearejust@capita.com

Protection policy

☎ 0333 043 7013

✉ just@urisgroup.co.uk

Defined Benefit

☎ 0800 316 6765

✉ just@mercer.com


☎ 0808 175 6412

✉ wearejust@capita.com

For more information please visit the Defined Benefit website here

Please check your policy documents as this will confirm which of our contact centres deals with your policy.

Do you have a general enquiry?


☎ 01737 233296

✉ support@wearejust.co.uk

We’d like to keep in touch with you via email. To ensure we do that on your terms, please complete the relevant form from these options:

Pension Annuity holder


Lifetime Mortgage holder


If you can’t hear or speak on the phone we can help you

If on telephone calls you can't hear the other person's voice or don't catch all that they're saying, or they can't understand what you're saying, the Next Generation Text (NGT) Service can help.

Enquiry Form

If you don’t have access to email and would like to contact us in writing, please complete the form below and we’ll be in touch soon.