Looking after you – how to get in contact with us


We understand the value in knowing our customers and the issues they face at or in retirement. We are here to help you and respond to your questions. It’s important to us that we are able to support you: whether you’re approaching retirement, already taking your pension, or you’re a dependant facing a recent bereavement.

We have a dedicated helpline with call handlers equipped to deal with queries and requests from our policyholders. They can’t provide financial advice (this can only be provided by a qualified financial adviser), but they provide guidance, answer questions and point you towards other sources of information. You can also contact us by e mail or post.

When you do get in touch, it’s really helpful if you can have your national insurance and policy numbers to hand.

Just Retirement Limited policyholder contact details
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For policies issued by Just Retirement Limited (these have policy numbers starting with the prefix JR):

Telephone from the UK: 0800 316 6765 (Freephone) or;
From overseas: +44 (0)1206 586 110 (call rates apply).

Lines are open Monday to Friday, 9.00am to 5.00pm. Please note, calls may be monitored for training and audit purposes.

You can also contact us by emailing  Just@JLTGroup.com, or by post at the address below:

Just Retirement Limited
Post Handling Centre
St James’s Tower
7 Charlotte Street
Manchester
M1 4DZ

Partnership policyholder contact details
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For policies issued by Partnership, check your Policy Documents as this will confirm which of our contact centres deals with your policy.

Telephone from the UK 0800 912 3046 (Freephone) or;
From overseas: +44 (0)1298 890 254 (call rates apply).

Lines are open Monday to Friday, 9.00am to 5.00pm. Please note: calls may be monitored for training and audit purposes.

You can also contact us by email at assist@wearejust.co.uk, or by post at:

Partnership
Post Handling Centre
St James’s Tower
7 Charlotte Street
Manchester 
M1 4DZ

Or;

Telephone from the UK:  0345 120 2837 (call rates apply)
From overseas +44 (0)345 347 148 (call rates apply).

Lines are open Monday to Friday, 9.00am to 5.30pm. Please note: calls may be monitored for training and audit purposes.

You can also contact us by email at wearejust@capita.co.uk, or by post at:

Partnership
Unit 11b
McMullen Road
Darlington
DL1 1AX